Privacy Policy

Northside Expedition Co.

Northside Expedition Co. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, purchase trip packages, buy apparel or gear, or interact with us in any way. By using our website or services, you agree to the terms outlined in this Privacy Policy.

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We collect several types of information to provide and improve our services. This includes personal information you provide directly, such as your name, email address, phone number, billing address, emergency contact information, age or date of birth for child tickets or rentals, payment details (processed securely by third parties), and trip-related preferences. We also collect information automatically when you visit our site, such as your IP address, browser and device type, pages viewed, and cookies or tracking data. Additionally, optional information may be collected if voluntarily provided, including survey responses, marketing preferences, and social media handles.

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We use this information to process trip bookings, apparel purchases, and payments; to communicate itinerary updates and confirmations; to provide customer support; and to improve our website, services, and overall customer experience. We may also use your information to send marketing communications if you choose to opt in, ensure safety during travel using emergency contact data, and comply with legal or insurance obligations. We do not sell your personal information under any circumstances.

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We may share your information with select third parties who assist us in delivering our services. These service providers may include payment processors, charter bus companies, lodging partners, ski resorts, activity vendors, and insurance providers. They receive only the information necessary to perform their specific services. We may also share information when required to comply with legal obligations or enforce our Terms & Conditions. Anonymous, aggregated data may be used for analytics or business reporting, but it cannot be used to identify you personally.

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Our website uses cookies and tracking technologies to improve user experience, analyze performance, and remember preferences. You can disable cookies through your browser settings if you choose. To protect your information, we implement reasonable administrative, technical, and physical security measures. While we strive to keep your data safe, no online system is entirely secure. All payment information is processed through secure, PCI-compliant third-party vendors.

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We do not knowingly collect personal information from children under the age of 13 without parental consent. Children may participate in our trips only when a parent or guardian completes the booking process and provides the required information. Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or request a copy of your data, as well as the right to withdraw consent for marketing communications. To exercise these rights, you may contact us at the email listed below.

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We retain personal information only as long as necessary to provide our services, fulfill legal, tax, and insurance requirements, and resolve disputes. Emergency contact details and certain trip safety records may be stored for longer periods as required by insurers. Our website may contain links to third-party websites, such as resort partners or booking tools. We are not responsible for the privacy practices of those external sites.

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We may update this Privacy Policy from time to time, and any changes will be indicated by the “Last updated” date above. If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Northside Expedition Co.
info@northsideexpeditionco.com